advantages of adding chat operators
Posted: Tue Apr 13, 2010 12:01 am
Spontaneous live customer sales and support through on-call chat operators. Customer will have 24/7 access to customer support with just a click of a button. Increase the likelihood of converting web visitors into customers by 20-35 percent. Proactively engage potential customers before they slip away to competitors, who have chat operator support. Chat operators can recognize opportunities to up-sale or cross-sale your product and/or services. Decrease shopping cart abandonment by having live chat operators to intercede and assist customers to through the purchase process. Chat operator services also include real time visitor monitoring and tracking to better boost increase marketing strategies. Reduce costly telephone services and maintenance by having low-cost live chat operator service. Create an image of your company as one that cares about its customers and is willing to assist at a moments notice.