More reasons to have live chat

[jasoncarey]

However, that representation would prove to be wrong and the demand for customer support quickly soared. The self service model unfortunately does not recognize that some still want the assurance of live chat communication. Consumers want to feel that the customer support is available and easily accessible. Many websites that sell products may look very professional but are in fact a virtual business, with no contact information, run on a part time basis, with no commitment to customer service.